AI agent pricing is beginning to move from consumption to outcomes
Resolution-based billing brings Agentforce costs closer to delivered value, but it requires clear definitions of success, quality and human escalation.
Read article

One agent or many? A new map for multi-agent architectures
SOMA separates complex domains across specialist agents while preserving one conversational front door.

Flow testing evolves to validate outcomes, not just paths
Assertions and test suites help admins prove that automation produced the expected state before production.
OrbTrail
Latest
6 stories found
BusinessNewAI agent pricing is beginning to move from consumption to outcomes
Resolution-based billing brings Agentforce costs closer to delivered value, but it requires clear definitions of success, quality and human escalation.
BusinessNewAI surges in field service, but a talent crisis threatens returns
Technology is already part of almost every field operation. The bottleneck has shifted to workforce readiness and connected data.
BusinessNewMeasuring AI use requires more governance than a leaderboard
Dashboards can expose adoption roadblocks, but turning usage volume into performance creates context, trust and fairness risks.
BusinessNewHow Salesforce pilots its own software before scaling
Thousands of employees use products in real situations to reveal friction, validate adoption and reduce surprises for customers.
BusinessSalesforce and Entre Ríos advance AI for government and SMBs
The agreement combines public-sector modernization, digital skills and productivity support for smaller businesses.
BusinessAgentforce Commerce bets on intent-driven discovery
Agents connect discovery, catalog, inventory, orders and service to turn conversations into commercial action.
