AI agent pricing is beginning to move from consumption to outcomes
Resolution-based billing brings Agentforce costs closer to delivered value, but it requires clear definitions of success, quality and human escalation.
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One agent or many? A new map for multi-agent architectures
SOMA separates complex domains across specialist agents while preserving one conversational front door.
Flow testing evolves to validate outcomes, not just paths
Assertions and test suites help admins prove that automation produced the expected state before production.
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CareersNewFor Salesforce architects, hands-on experience is the new currency
A survey of more than 1,000 professionals shows that real projects, communication and AI experimentation outweigh collecting credentials.
PlatformNewAn email setting may be consuming your Salesforce storage
Syncing messages as activities adds CRM context, but it can also create data growth that administrators did not plan for.
AgentforceNewHow data teams can scale without working more hours
Standardization, self-service and reporting agents remove repetitive work and protect analysts’ time for strategy.
AgentforceNewThe path toward agents that learn from their own outcomes
Evaluation and improvement loops can turn real usage into better performance — if every change remains verifiable and reversible.
BusinessNewHow Salesforce pilots its own software before scaling
Thousands of employees use products in real situations to reveal friction, validate adoption and reduce surprises for customers.
BusinessSalesforce and Entre Ríos advance AI for government and SMBs
The agreement combines public-sector modernization, digital skills and productivity support for smaller businesses.